There are numerous retailers – big, small and online – who carry McFarlane Toys products.

We have a list of wholesalers and retailers who carry McFarlane Toys.

We are constantly updating our news section on our website for upcoming figures and lines as well as sending out informational email newsletters (sign up here). Also, follow us on Facebook, Twitter and Instagram for news about upcoming releases and behind-the-scenes photos and reveals.

McFarlane Toys does not offer refunds or returns for figures. We request that you contact the retailer from whom the items were purchased to obtain a refund, exchange or return the product. Most retailers will have no problem offering a refund or exchange for our products, in accordance with their own return policy.

International Returns – purchased from a retailer — If you purchased our products from a retailer and you live outside of the United States or Canada, all returns must be taken to the retailer from whom the merchandise was purchased.

If you purchased a broken or defective McFarlane Toys figure through a retailer, we do not offer exchanges or refunds. We ask that you contact the retailer with whom you purchased your product and obtain a refund, exchange or return for the product in accordance with their return/exchange/refund policy.

Note: McFarlane Toys cannot be held responsible for “accidental” damage to toys including: falling from a shelf, “rough” use, or any other incident where the product was used in a way for which it was not intended. In addition, McFarlane Toys products purchased on the “secondary” market, such as through eBay, toy/comic book conventions, flea markets, or through private collectors, are not supported.

At the time, we are not taking unsolicited requests for new brands or figures. We do, however, listen to our fans on social media when they share ideas and are always looking for new licenses and popular figures.

Many of our older toys can be found on secondary markets, toy trade shows, swap meets and online auctions. If you have any further questions regarding a figure, please contact our customer service department.

Your toy could be different from what is shown on the package or our website for a number of reasons. The photos used for the figures are of the original prototypes, and minor variations in sculpt, colors, and/or accessories may exist between the prototype and the finished product. Or, your figure could be what we refer to as a “chase” figure or a “variant” figure.

A “chase” figure is most often associated with our McFarlane’s Sports Picks action figures. It is a different version of a regular figure, intentionally produced and generally released in limited numbers. Differences usually involve paint application, but could also be sculpt or accessory changes. Most commonly, a “chase” figure will have a different uniform from the “base” version shown in the photos. If the “base” version is produced wearing a home uniform, for example, then the “chase” may be produced in a road uniform — or vice versa.

A “variant” figure is a paint or accessory difference from the “normal” version that is unintentional. Sometimes, these are production errors or glitches that occur at the factory and might be released into distribution before the mistake is caught and corrected.

From start to finish, it takes approximately 10 months if everything goes smoothly. This includes approval timelines for concepts, sculpts, paint masters and packaging, in addition to the manufacture real time of five months.

Yes. Building set instructions are available. Please email customerservice@mcfarlane.com to request a copy.

If you are either missing a piece or have a broken piece from a a McFarlane building set, please email customerservice@mcfarlane.com for replacement parts.

Yes. Todd McFarlane has created a series of videos to help piece together each building set. You can find the videos on our YouTube channel, here.

Yes. The bricks in McFarlane building sets are compatible with other building set and construction sets from other companies.

McFarlane building sets are available in major retail stores across the country and online.

Not all stores physically carry our products. Find out where to buy building sets, here.